FAQ

Catalog and delivery

Our selection covers Owala hydration products, coffee cups, totes, crossbody bags, pet bowls, cleaning tools and replacement parts. Payment authorization is followed by around 1–2 business days of processing, then an estimated 4–6 business days of transit after dispatch, excluding weekends and applicable holidays. Read the Shipping Policy.

Can an item be returned or exchanged?

Yes. Defective and non-defective new goods can qualify when requested within 30 days after delivery. A non-defective product must be unused and in original condition. Mail an approved return with the free prepaid label included in the package; no restocking fee is charged.

Money back and assistance

An approved refund is processed and initiated to the original payment route within 10 days, with possible additional bank posting time. Available payment choices are shown in checkout. Use Contact Us when more help is needed.